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  QUESTION 85 Measuring progress — obligation to provide a specified quantity of services Assume the same facts as in question 84, except that Software Co promises to provide 100 hours of call center support during the one-year period, rather than unlimited support. Software Co monitors customer usage of support hours to determine when the hours have been utilized. Customers are charged an additional fee for call center usage beyond 100 hours. Customers frequently use more than 100 hours of support.

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