QUESTION 119 Principal versus agent – entity is the principal Travel Co negotiates with major airlines to obtain access to airline tickets at reduced rates and sells the tickets to its customers through its website. Travel Co contracts with the airlines to buy a specific number of tickets at agreed-upon rates and must pay for those tickets regardless of whether it is able to resell them. Customers visiting Travel Co’s website search Travel Co’s available tickets. Travel Co has discretion in establishing the prices for the tickets it sells to its customers. Travel Co is responsible for delivering the ticket to the customer. Travel Co will also assist the customer in resolving complaints with the service provided by the airlines. The airline is responsible for fulfilling all other obligations associated with the ticket, including the air travel and related services (that is, the flight), and remedies for service dissatisfaction. Is Travel Co the principal or agent for the sale of airline tickets to customers?